“LENX Limited” or “we”) operates the www.lenx.co.uk website (the “Site”), where buyers (“Customers”) can purchase products (“Products”) sold by LENX LTD and third-party vendors (LENX and such vendors being collectively referred to as “Vendors” and individually as a “Vendor”, unless a reference is made to a Vendor being a third-party vendor). LENX provides the Site and resells the Products subject to the following terms and conditions. These Conditions of Use and Sale (the “Conditions”) form a legally binding contract between you (also sometimes referred to as “Customer”) and LENX in relation to your use of the Site and the purchase of Products (third-party Vendors are third-party beneficiaries of the “Purchase Agreement” and General Provisions sections of these Conditions).
All Products sold on the Site are believed to be of good quality and reliable. However, LENX warns against the use of Products in an application where an error or malfunctioning could result in damage to property, injury or even death of humans or animals. The primary responsibility for the use or operation of robots and robotics technology falls on the user.
Be vigilant and act prudently.
You agree to use Site only for purposes that are permitted by these Conditions. You agree that you will not access or attempt to access the Site other than through the interface that is provided by LENX, unless you have specifically been authorized to do so in a separate written agreement between you and LENX. You specifically agree not to access or attempt to access the Site through any automated means, including through the use of web scrapers or crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the functioning of the Site. You agree that you will not duplicate, reproduce, copy, distribute, or resell the Site or any of its content for any purpose. You agree that you are solely responsible for any breach of your obligations under these Conditions and for the consequences of any such breach.
All information, images, descriptions, applications, demonstrations or programming samples or examples contained on the Site are presented for instructional value and are not guaranteed for any specific purpose or objective. LENX assumes no responsibility for any content or material displayed on the Site that is provided by third parties; furthermore, LENX assumes no responsibility for any infringement of copyright and/or other intellectual property rights of third parties or for any damages suffered as a result of your use of any such material. Further, all links to third-party websites from the Site are provided as resources to Customers and LENX does not assume responsibility for the content of any third party websites.
By accepting delivery of any Product purchased on the Site from a Vendor, Customer agrees to be bound by the terms and conditions listed below. You and LENX agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and a Vendor selling Products on the Site. Any attempt to alter, supplement, modify or amend these terms and conditions by Customer will be null and void. All purchase-sale transactions on the Site by Customer occur between a Vendor (i.e. LENX or a third-party Vendor) and the Customer. In the event Customer purchases Products from a third-party Vendor, such third-party Vendor will be the “seller of record”. In such a case LENX will only act as a platform provider and payment facilitator and will not be a party to the purchase and sale transaction occurring between the third-party Vendor and the Customer.
Risk of Loss
Risk of loss and title for items purchased on the Site pass to Customer upon receipt of the item(s) by Customer.
Cancelling an Order
You can cancel Product orders that haven't yet entered the shipping process by logging into your account, contacting LENX as soon as possible through the LENX Support Center or by phone. We will verify the status of your order and validate if it is cancellable and subject to any fees.
Vendors put a lot of effort into delivering purchased Products rapidly. If an order has already shipped when you contact LENX, the Product may then be returned subject to the terms in the Returns section.
Products identified as Special Products may not be cancelled if a purchase has already been processed specifically for you with the manufacturer. Restocking fees up to 20% may apply for large quantity order cancellations.
Shipping charges are non-refundable.
LENX reserves the right to refuse or cancel any order in cases where an account has an outstanding balance.
If you are not satisfied for whatever reason with a Product you bought on the Site, it is possible to return it for refund within 30 days from the date you received it unless otherwise indicated in the Product listing. You must first advise the Vendor associated with your order in your account to obtain a return authorization (‘’RA’’) number before returning a Product. (‘’RA’’)numbers are valid for 30 days, within which time the returned Products should be received by the Vendor. No returns will be accepted without having previously obtained an (‘’RA’’) number. The Product must then be returned in its original packaging (in perfect condition for resale) with its receipt and your (‘’RA’’)number. Reimbursement will be denied for any Products which do not conform to the above mentioned conditions.
Please note that all items will be reimbursed within 7 days of receiving the Product (shipping fees excluded). You must also cover the cost of returning the Product. Shipping fees will only be refunded if the return is a result of a shipping error on our part. Cleaning fees (USD 50 or local currency equivalent) may also be charged if a domestic robot is returned and has not been properly cleaned.
Vendors deploy efforts to ensure the accuracy of Product listings, including item descriptions, pictures, compatibility references, specifications, pricing, external links and any other Product-related information included or referenced on the Site. Despite those efforts to achieve maximum accuracy, Vendors cannot guarantee that all Product listings will be entirely accurate, complete or current, and Vendors will bear no responsibility for any error. Please see the Pricing Section for LENX policy on pricing errors. Product Revisions Vendors are not responsible for changes or modifications in Product specifications or physical appearance. In the interest of Customers, Vendors strive to ensure that all Product information is up-to-date and accurate. Vendors rely on the manufacturer to communicate changes or modifications about their products and Vendors have no way of alerting Customers prior to purchase in the event the manufacturer did not notify them. As a result, Vendors will not be held responsible for changes in Product specifications or other information.
Vendors may offer volume discounts as indicated on the Site.
If you require multiple items and the total is over USD 1,000.00, please ask for a quotation and we will determine if a discount can be provided or not. At that time, the nature of your order, any repeat business and the possibility of an ongoing partnership will all be evaluated in order to offer you the best possible price.
Vendors ship Products in the condition they were received from the original manufacturer/distributor. Vendors do not conduct testing before shipping any Product.
Products are covered by warranty terms offered by their respective manufacturer. Physical damage to any Product purchased on the Site will effectively void the manufacturer’s warranty; physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular use.
PRODUCTS SOLD BY LENX AND CERTAIN NON-MANUFACTURER VENDORS ARE NOT MANUFACTURED BY THEM. IN SUCH CASE, THE MANUFACTURERS’ WARRANTIES ARE PROVIDED BY THIRD-PARTY COMPANIES AND HAVE THEIR OWN SET OF TERMS AND CONDITIONS. UNLESS IN CONNECTION WITH PRODUCTS IT MANUFACTURES, LENX WILL NOT BE RESPONSIBLE FOR ANY TERM, GUARANTEE, REPRESENTATION, OR WARRANTY GIVEN BY A THIRD-PARTY MANUFACTURER. NON-MANUFACTURER VENDORS ASSIGN AND PASS THROUGH TO THE CUSTOMER ANY MANUFACTURER WARRANTY AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. LENX (EXCEPT IN CONNECTION WITH PRODUCTS IT MANUFACTURES) AND NON-MANUFACTURER VENDORS MAKE NO REPRESENTATION OR WARRANTY WITH RESPECT TO PRODUCTS EXCEPT THOSE STATED IN THESE CONDITIONS.
EXCEPT FOR THE WARRANTIES SPECIFICALLY GRANTED IN THEIR MANUFACTURER CAPACITY (AS THE CASE MAY BE) AND THOSE WARRANTIES, CONDITIONS, REPRESENTATIONS, GUARANTEES, AND TERMS THAT MAY NOT BE LEGALLY EXCLUDED, LENX AND OTHER VENDORS DISCLAIM ALL OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS, GUARANTEES, AND TERMS, AS TO ANY SUCH PRODUCT, WHETHER EXPRESS OR IMPLIED BY STATUTE, LAW, TRADE USAGE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY LAW.
NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE, RESTRICT, OR MODIFY ANY NON-EXCLUDABLE RIGHT OR REMEDY YOU HAVE UNDER ANY LAW. ANY DISCLAIMER, EXCLUSION, OR LIMITATION AS PROVIDED FOR IN THESE TERMS APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW AND SUBJECT TO ANY NON-EXCLUDABLE RIGHT OR REMEDY.
Limitation of Liability
IN ALL CIRCUMSTANCES LENX AND THE VENDORS’ MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. LENX AND THE VENDORS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS THEY SELL WHICH EXCEEDS THIS LIABILITY LIMIT. LENX AND THE VENDORS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, SPECIAL DAMAGES OR EXEMPLARY DAMAGES, WHETHER OR NOT LENX AND THE VENDORS HAVE BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
LENX hosts the LENX Community, which is a series of community-led forums located at https://www.lenx.com/community/ where Customers may obtain technical support and access content provided by Product manufacturers, third-party Vendors and Product end-users.
LENX posts the information Product manufacturers or third-party Vendors provide to us. You might want to contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted on the Site.
All prices indicated are in American currency (USD). The prices indicated do not include taxes or shipping and handling fees (if applicable). Our prices may vary or change, without notice, in response to price changes from our suppliers or manufacturers. Our prices might contain typographical errors. If an error should occur, we reserve the right either to honour that price, or suspend the order and inform the Customer of the reason for such an error and correct the situation by asking the Customer whether the order should stand at the revised price or be cancelled.