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Payment Methods

An order is not binding upon LENX until it is accepted; LENX must receive payment before it will accept an order, unless otherwise agreed by LENX in writing. Except otherwise provided, payment for Product(s) ordered is due prior to shipment.

Credit card: In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout. We accept Visa and MasterCard. If you would like more information concerning our secure payment method, please read the Security & Privacy section. If you are not comfortable making a payment online, you can reach us by e-mail at info@lenx.co.uk.

We do perform screening checks for all credit card transactions. Please make sure your address and phone number match those associated with your credit card account in order to avoid any delays. The majority of orders paid by credit cards are processed and confirmed on the same day. If we have questions or need a confirmation, we will contact you.

Paypal: It is also possible to pay via PayPal. You can choose this method during checkout. Please note that payments made through Paypal are processed immediately, even if, for some reason, we are not in position to ship immediately (because the item is out of stock, for example). If you would like to be charged only when we ship your order, we suggest paying via credit card instead of PayPal..

We reserve the right to modify this Security & Privacy Policy at any time by updating this page. We recommend that you revisit this page occasionally in order to review this Information to ensure that you agree with the modifications made. This revision of the Security & Privacy Policy is effective as of May 25th, 2018.

Wire Transfer: It is also possible to pay by bank transfer. You can choose this method directly during checkout. The Products ordered will be reserved for you for a period of 7 days, while we wait for your payment. Transaction fees (USD 20) are applicable with this payment method for all orders under USD 500.

Security

Security is LENX priority. All payments made on our site by credit card are processed via proven tokenization techniques by CyberSource. CyberSource uses payment tokenization eliminating payment data and ensuring that your sensitive personal information isn't compromised during a security breach.

All information sent to your bank, such as your credit card number, are encrypted according to industry standards. To ensure client confidentiality, CyberSource will never sell, rent or divulge any of the personal information taken from the transactions to any entity other than LENX and your bank, in the case of any disagreement concerning your transactions.;

The information (name and email address) you provide when you register and create an account for the Site or the LENX Community; when you order products on the Site, we also collect and use your invoicing and shipping addresses.

Shipping

Shipping in the USA: We do ship everywhere in the USA via UPS and USPS (small packages only). Standard delivery is free for orders of USD 75 or more within the contiguous 48 United States. Standard shipping rates will apply for non contiguous States. Shipping is USD 2.99 for smaller orders shipped with USPS or will vary for larger orders shipped with UPS for orders under USD 75 or in non contiguous States. Note that UPS does not deliver to PO boxes.

Shipping outside the USA: Please note that free shipping is only available for deliveries in the contiguous United States. You will be able to choose between several shipping services for deliveries (depending on your location): small parcel air, parcel (ground or air), Canada Post’s Xpresspost International and also several shipping options via UPS. All delivery dates are approximate due to customs formalities. All dispatches are guaranteed (Small packets air only USD 100). Sorry, we do not ship to U.S. Army Post Office (APO) addresses or to the following countries: Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria.

A tracking number will follow by email soon after you have placed your order for most services (except Small Packets Air). LENX tries to respect the delivery date shown; however, we are not responsible for delays caused by third parties that are not within our control (carriers, customs, etc.)..

Shipping from Third Party Vendors: All Products ordered from third-party Vendors will be shipped within 72 hours of Order confirmation except for Products with longer handling times as it may occur with special orders. Special handling time is indicated in the Product listing on the Site. Free shipping is only available for products shipped by LENX . Marketplace vendors offer different shipping options.