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Security & Privacy

The privacy of our users is very important therefore all personal information that you provide us will be processed in accordance with this Security & Privacy Policy which establishes how we use and protect all personal information that you provide when you use our website https://www.lenx.co.uk (hereinafter the "Site"), including the LENX Community section of the Site (when specifically referenced, the “LENX Community”). If you have any questions about this policy or if you do not agree with it, please contact our Data Protection Officer via email at the following address: info@lenx.co.uk

We reserve the right to modify this Security & Privacy Policy at any time by updating this page. We recommend that you revisit this page occasionally in order to review this Information to ensure that you agree with the modifications made. This revision of the Security & Privacy Policy is effective as of May 25th, 2018.

What personal data do we collect?

If you register for an account with us, we can offer you additional services. When you register and purchase products on the Site, we collect and use the following information:

When you purchase products on the Site, certain portions of your credit card details (cardholder’s name, expiry date, first 6 and last 4 digits of your credit card number) are collected and stored; this data is kept for a period of 30 days following receipt of the product, then archived for a period of thirteen (13) months (15 months if the card is a delayed-debit card) for the management of claims;

The information (name and email address) you provide when you register and create an account for the Site or the LENX Community; when you order products on the Site, we also collect and use your invoicing and shipping addresses.

Your contributions on the LENX Community forums; this information is retained and may be available online for a maximum of ten (10) years, with some contributions of a particular interest exceptionally available for a longer period of time. Your email address, when you report a problem with the Site;

Records of all product orders and/or services that you place through the Site. In accordance with our financial information retention obligations, we keep your ordering information for seven (7) years ;

Records of all correspondences when you contact us;

Records of all LENX contests or promotions in which you participate; Details of your visits to the Site including, but not limited to, data transmission, location and communication data and the resources you access. Unless otherwise noted above, we retain your data for a period of five (5) years after their release or last contact with you. What do we do with the personal data we collect? We use your personal information to provide you with a better service, especially for the following reasons: To offer the Site’s functionality and complete the transactions performed on the Site; To process and collect payments you make when you purchase products on the Site; For internal record keeping; To improve the Site and our services; To enhance and personalize your experience when you visit the Site; To advertise certain products for which we believe you would be interested in when you visit the Site or other external sites; To communicate with you via email, phone or mail with respect to your orders, purchases or any other transactional matters or with respect to your account (if you have one); To communicate with you regarding any specific requests from you; To perform statistical analyzes;

To communicate with you via e-mail, telephone or mail for the purpose of direct marketing, marketing studies, feedback and opportunities about products, services, promotions and events or requests at any time.