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Complaint policy

Complaints Policy

LENX puts the customer at the heart of our business. We continually review our processes to ensure we are delivering the best possible service, but there may be occasions when customers feel that we have fallen short of those high standards. Every customer has the right to complain and we welcome the opportunity to learn from any mistakes we have made.

Our policy is to:

  • Provide a complaints procedure that is clear, fair and easy to use.
  • Treat every complaint we receive seriously, and respond in a reasonable timeframe.
  • Treat all customers with respect regarding their complaint.
  • Ensure that every complaint is investigated in a fair, confidential, transparent and timely manner.
  • Make all customer facing staff at LENX aware of what to do in the event of a complaint.
  • Use any feedback we receive as a result of a complaint as training for our internal teams.
  • Review any internal processes to improve how we interact with customers.
  • Log every official complaint.
  • Endeavour to resolve every complaint, where possible, and repair any damage made to the relationship between LENX and the customer.
  • Make the senior management team at LENX aware of all official complaints received.
For details of our general Terms and Conditions, please >click here.

Why Choose Us

Our people make that connection happen, adding specialist knowledge and services along the way. We exceed our vendors’ and customers’ expectations at every opportunity, and make it easy for everyone to do business with us.

Reinvent

Reinvent means that LENX aims to continue growing with the transactional business model while also generating additional growth

Seamless Activation

Our tools and services make it easy to manage, promote and grow your business.

Technical services

We provide tools and resources to assist you in building skills to sell and support solutions.

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